If one makes a mistake, then an apology is usually sufficient to get things back on an even keel. However-and this is a big ‘however’- most people do not ever know why their apology did not seem to have any effect. It is simply that they did not make a mistake; they made a choice…and never understood the difference between the two. Andy Andrews
About This Quote

This quote is about how people are not very good at apologizing. If they make a mistake, it is usually because they didn’t mean to do it, but that doesn’t seem to matter. They still feel bad about it, so they go ahead and apologize again. But, again, it doesn’t seem to be enough.

They need to hear an apology from someone else. This is so because most people have never felt the pain of being wronged or hurt by someone else. Most people have never realized that there are two types of actions: actions you do on purpose and actions you don’t do on purpose.

The mistakes people make are usually because they didn’t realize that something was wrong, but this doesn’t matter if the person who made the mistake hasn’t yet realized that he or she has made a mistake.

Source: The Noticer: Sometimes, All A Person Needs Is A Little Perspective

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